Returns & Exchanges Policy
At Cloud Vapez, we want you to love your fashion finds; if you are not completely satisfied, you can return your unworn items within 30 days of delivery. Please ensure all original tags are attached and the garments are in their original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all hangtags and labels remain intact to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing